Our governance and assurance services provide practical support in the design, development, implementation and improvement of governance frameworks. This includes governance structures, strategic and business planning, risk, performance and assurance management to understand effectiveness of your business outcomes, quality management, statutory and regulatory compliance reporting, and surveillance programs.
Organisations today are becoming more complex and are subject to a proliferation of regulatory compliance. As a result, there is a need to drive governance deeper into the organisation and extend decision making down to appropriate levels. Governance roles, accountabilities and responsibilities must be clearly defined and mechanisms need to be in place to ensure strategically aligned business planning and business review is effective through targeted performance, assurance and risk perspectives.
We offer strategic advisory and support services for the design, development, implementation and enhancement of governance frameworks that define governance roles and deliver operational and organisational effectiveness. We use proven, contemporary models and systems that are tailored to your specific requirements.
Our services involve undertaking an in-depth review of your business, identifying your outcomes, commitments and obligations, and implementing a governance framework that suits your business. This includes the review and amendment of organisational design based on functions, governance structures and associated boards / committees / forums, high level policies, and reporting mechanisms for internal and external requirements.
While good governance frameworks drive effective decision making, a business cannot be operationally effective without a management system that includes planning, organising, coordinating and controlling functions. These functions require embedded processes and procedures that are standardised, demonstrable, and repeatable to ensure quality outcomes are delivered.
We provide services to define, develop, implement and mature tailored management systems that are compliant to quality management standards and follow the well-accepted Plan, Do, Check, Act (PDCA) model. These systems instil workforce conformance and drive continual improvement to ensure it remains effective in its intent. We have developed and implemented management systems across complex and multi-functional organisations that are geographically displaced and have critical functional outcomes including the Australian Defence Force.
Our management systems service offering includes the development or enhancement of a management framework that consists of the following functional subsystems:
- quality management
- people and culture management
- financial management
- sales and marketing management
- safety management
- risk management
- performance management
- supply chain management
- asset management
Assurance is an outcome that gives leaders (and external bodies) justified confidence that you are complying to legislation and regulation, but also that you have the objective quality evidence you trust is an accurate reflection of your business and therefore can be confidently used to make decisions. An assurance system that contains processes and procedures to assesses compliance and review workforce conformance to your governance and management systems is paramount.
We have experience in quality, safety and other compliance assurance requirements using the integration of contemporary assurance and risk models. This includes:
- Claim Argument Evidence / Goal Structure Notation used as the basis for assurance systems and in the development of safety cases
- identifying risks, causes, consequences and controls using bow-tie analysis and assuring the implementation, consistent application and effectiveness of those controls
- developing assurance plans and delivering assurance through targeted assurance audits / assessments
- assessing assurance maturity using ISO9000 suite of standards, the Capability Maturity Model (CMM), and the Present Suitable Operating Effective (PSOE) Model.
We have specific experience in compliance and assurance within Defence regulatory systems including: Airworthiness through compliance to Defence Aviation Safety Regulations (DASR), Seaworthiness through Defence Seaworthiness Management System (DSwMS), and the Technical Regulatory System for Defence Land Materiel in accordance with TRAMM-L.
Our team can assist you to design or enhance an assurance system that suits the requirements of your business and resources. We can also support you to undertake targeted assurance activities of your organisations or of your supplier networks that you rely on. On completion of undertaking assurance activities, we can develop reports to show your compliance gaps, and assist to close those gaps to progress the maturity of your assurance system.